Pravila refundacije

Jolivyn

Your satisfaction is important to us. Please read our Return & Refund Policy to understand how we handle returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

The item must be unused, in its original packaging, and in the same condition you received it.

You must request a return within 14 days of receiving your order.

Certain products, such as personal care items, beauty tools, and intimate apparel, cannot be returned for hygiene reasons.

2. How to Request a Return

To start a return, please contact us at [email protected] with your order number and reason for return.

Once your request is approved, we will provide you with return instructions.

Customers are responsible for the cost of return shipping unless the item is defective or incorrect.

3. Refunds

After we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed back to your original method of payment within 5–10 business days.

Shipping costs are non-refundable unless the return is due to our error.

4. Exchanges

If you wish to exchange an item for a different size, colour, or variant, please contact us at [email protected] Exchanges are subject to product availability.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 7 days of delivery. We will arrange a replacement or full refund at no extra cost to you.

6. Non-Returnable Items

Gift cards

Sale items marked as “final sale”

Personal care, beauty, or hygiene-related products once opened

7. Policy Updates

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page.

8. Contact Us

If you have any questions about this policy, please contact us at:

📧 [email protected]