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Jolivyn

Thank you for shopping with Jolivyn. Please read our Shipping Policy to understand how we process, ship, and deliver your orders.

1. Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed, shipped, or delivered on weekends or public holidays.

2. Shipping Timeframe

Standard delivery takes approximately 6–12 business days, depending on your location and external factors such as customs clearance or courier delays.

Please note that delivery times are estimates and not guaranteed.

3. Shipping Costs

Shipping fees are calculated at checkout and may vary based on the destination, package size, and courier. Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

4. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking details. Please allow up to 48 hours for tracking information to become available after shipment.

5. Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, or local taxes. These charges are the responsibility of the customer. Jolivyn is not responsible for delays or additional costs caused by customs processes.

6. Delays and Issues

We are not liable for delays caused by courier services, customs, natural events, or circumstances beyond our control.

If your package does not arrive within 20 business days, please contact us at [email protected] so we can assist you.

7. Incorrect Addresses

Please ensure your shipping information is correct at checkout. We cannot be held responsible for lost or delayed shipments due to incorrect addresses provided by the customer.

8. Contact Us

If you have any questions about this Shipping Policy, please contact us at:

📧 [email protected]